Returns and refunds

We want every box to open right. If it did not, tell us and we will fix it.

Something is broken, wrong or missing

Email hello@capfaces.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund it, whichever you want. You do not have to send the broken one back.

You changed your mind

An Original is built for you, in the colors you picked, so we cannot take it back once it has been made.

If it has not been printed yet, email us and we will cancel it and refund it in full.

A drop cap that has not been used can come back within 30 days of delivery. Email us first and we will tell you where to send it.

How refunds work

Refunds go back to the card you paid with. Once we send one, it usually shows up within 5 to 10 business days, depending on your bank.

Questions

hello@capfaces.com. A real person reads it.